Our Service Call and Repair warranty is 90 days. The warranty provides that if within 90 days from the date of initial service, the appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will return and replace any parts installed by our company that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge.

Warranty excludes breakdowns or malfunctions not related to original repair. There is no warranty against additional or more extensive repairs, against other problems that may occur on the same machine (even if involving what appear to be identical symptoms), or against incidental damages.

Service Call and Repair warranty is void if there has been additional work or inspections performed or damage caused by any party other than our company. Repair charges (excluding warranty parts costs) will apply if beyond the Service Call and Repair warranty period or if these warranties are void.

All warranty claims are subject to inspection and approval by SERVEXEL LLC.

The foregoing warranties do not apply in any manner to the following:

  1. Repair or replacement of any appliances used for any commercial or industrial application;
  2. Cosmetic or non-functional parts, including but not limited to glass, trim, knobs, panels, racks, tanks, tubs, baskets, structural parts, doors, door liners, and shelves;
  3. External plumbing water, electrical , gas supply or drain lines to any appliance, whether replaced or recommended for replacement by Servexel LLC;
  4. Rrepair of any appliance that has been moved from the location at which it was originally repaired or installed by Servexel LLC;
  5. No warranty on fuses, refrigerant, filters, access valves, and physically moving units;
  6. Repairs on an APPLIANCE for which parts are no longer available from the original manufacturer; 
  7. Repairs on APPLIANCE greater than 10 years from original Manufacture Date;
  8. APPLIANCE used or operated in non-code compliant installations or systems;
  9. APPLIANCE used or operated with non-industry standard installations such as but not limited to improper water supply plumbing, restricted dryer vent tubing, improper gas supply, improper electric supply, non-standard drain/vent installations, inadequate floor support and/or inadequate/non-standard physical installation space;
  10. Customer-provided repair parts, accessories or supplies, as well as installation labor, service call and/or other costs, damages or loss in relation to Customer sourced parts, accessories and/or supplies;
  11. Repair parts, accessories, supplies and/or services provided at no cost as a Customer courtesy ;
  12. We will not warranty APPLIANCE repaired by another service provider or repaired by the Customer, even if repair action is recommended by SERVEXEL LLC;

Additionally, SERVEXEL LLC shall be under no legal obligation to honor any warranty set forth herein unless Customer has paid all amounts owed under the applicable SERVICE CALL, PARTS, LABOR and/or Estimate quote.

THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES EXTEND ONLY TO CUSTOMERS.

We reserve the right to refuse service to any customer at any time for any reason.

You consent to inspection photos / audio/video / and/or other monitoring while our technician is on site.

SERVEXEL LLC maintains a strict no cockroach and/or  no mice/rat policy.

We will not under any circumstances service or repair an appliance with evidence of a past or present cockroach and/or mice/rat infestation.

Warranty / Extended Warranty / Service Liability Release

Servexel LLC may perform work on a customer’s appliance(s) that is under a Manufacturer’s Warranty, Extended Warranty, or a Service Contract. This repair will be made for due consideration. The customer confirms that this repair will be paid for by the customer and it is the customer’s responsibility to seek any payment or reimbursement from the manufacturer’s warranty, extended warranty, or service contract if applicable.

Customer also agrees that the liability for the cost of this repair is not waived and agrees to be personally responsible for the cost of this repair in the event the manufacturer / service contract company / extended warranty provider fails to pay any portion of the charges for any reason.

In the event that the customer is directly billed for all or a portion of the cost of repairs, the customer agrees to remit said charges immediately, as well as the reasonable cost of collection, including any attorney fees. Having been advised and understanding the service technician will be as careful as possible in undertaking the repairs, Customer  hereby releases Servexel LLC, its successors in interest; its past, present, and future owners, officers, directors, agents, employees, technicians, insurers, reinsurers and assigns for any and all liability, actual, express and implied, of damages, damage costs or expenses of  any kind arising out of and in the course of Servexel LLC, its agents or employees under training to repair any or all of your appliances.

Servexel LLC is not responsible for a manufacturer WARRANTY or 3RD PARTY entity denial and/or removal of warranty and/or insurance coverage based on our evaluation and/or inspection of your APPLIANCE.

It is not the responsibility of Servexel LLC to negotiate with any  WARRANTY and/or 3RD PARTY on your behalf for any reason.

Any request for Servexel LLC, its principals, agents and/or employees, to falsify, exaggerate and/or omit any information, inspection, repair attempts, damage, loss, hazards and/or documentation/evidence of any kind will be grounds for immediate termination of service and/or future service without notice.